Account Management

Please note: We will shut down the Helpdesk soon. Please update your releases to Hyland RPA 22.2. To view the latest documentation for Hyland RPA 22.2 release visit Hyland Docs.

Access to your account details

Sign in to our customer portal with your email address and password and choose the settings menu to access your account details. 

Forgot your password

If you forgot your password you can reset your password with your email. See here how you can reset a forgotten password or change your existing password:

  1. Open the sign-in page.
  2. Click Forgot Password.


  1. In the Forgot Password dialog, enter the email address connected with your customer account, and then click Reset Password.


  1. Hyland/Another Monday sends an email with a link to reset your password.
  2. Check your email address and open the link mentioned in the email from Hyland/Another Monday. 
  3. Enter your new password and click Reset Password.


Change your password

Learn how you can change/update your account password. 

  1. Open the sign-in page 
  2. Sign in to the portal with your credentials. 
  3. In the right menu click on your profile icon and select Profile.


  1. Enter your current password and new password and click on Update your Password.



Why do I see a message that I haven't changed my password yet?

For security reasons we strongly recommend changing your initial account password, therefore we display a message card, to guide you to the change password process. 

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