There are several reasons why online license activation might fail:
- No internet connection.
- Required IPs for our license services are blocked by enterprise firewall
Please ensure to whitelist the following IPs in your firewall:
Starting from January,15 2022 the license provider Cryptlex will adjust the IPs to the following:
In all cases, you can still activate the license offline. For this purpose, an offline activation request key is generated. The user can use this key to activate the license in our license portal. After successful license activation, the user will receive a response key, which they can use in the Designer (former Composer) for activation.
For more detailed instructions on offline activation of the Hyland RPA Designer (former AM Composer) license, please have a look at License Activation