During the Get Well phase, we increase the ticket volume to validate that the system is running as desired and verify we can reach the desired success rate. Logs, screenshots and reports will also be created for review purposes. This is achieved by reworking the process script. Protocol activities are included in the process script so that you can define whether an activity should be recorded. To generate these acceptance protocols, we edit the production in the AM Console so that the protocol is saved automatically in the desired format.
If the process is running, we want to make sure you have a good remark analysis. For this, we use the reporting system in our AM Console.