Please note: We will shut down the Helpdesk soon. Please update your releases to Hyland RPA 22.2. To view the latest documentation for Hyland RPA 22.2 release visit Hyland Docs.

During the process identification phase, there are several methods for reaching the target of process identification. Hyland provides different support options, and you can review our RPA Product Catalog for more details on these various support options. 

The four main options to assess your processes are:

  1. Process Mining:  We will analyze and evaluate your internal processes.
  2. Company KPIs: Through customer collaboration, we use your KPIs to identify processes that can contribute significant benefits to your business, specifically in the areas of time utilization, customer satisfaction, and employee satisfaction.
  3. Process Discovery: Again, by working closely with you we will evaluate your business structure to find suitable processes that can be automated.
  4. Workshops: We conduct process workshops with your teams to discover suitable automation candidates.
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